Shipping & Returns
Shipping
We ship worldwide from Jepara, Indonesia via two methods:
| Method | Carrier | Estimate | Cost |
|---|---|---|---|
| Air Freight | DHL / FedEx | 2–11 days | Buyer pays (calculated at checkout) |
| Ocean Freight (LCL) | Varies by port | 3–6 weeks | Free |
Import duties and taxes are NOT included and are the buyer's responsibility (DDU). These are charged by your local customs upon arrival.
Handling time
- Ready-stock items ship within 1–2 business days.
- Made-to-order pieces require 7–21 days of production before shipping.
Returns
- —Returns accepted within 14 days of delivery.
- —Items must be in the same condition as when first unboxed. Damage caused by the buyer is not eligible for return.
- —Return shipping is paid by the buyer.
- —Custom orders are final sale and cannot be returned.