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Shipping & Returns

Shipping

We ship worldwide from Jepara, Indonesia via two methods:

MethodCarrierEstimateCost
Air FreightDHL / FedEx2–11 daysBuyer pays (calculated at checkout)
Ocean Freight (LCL)Varies by port3–6 weeksFree

Import duties and taxes are NOT included and are the buyer's responsibility (DDU). These are charged by your local customs upon arrival.

Handling time

  • Ready-stock items ship within 1–2 business days.
  • Made-to-order pieces require 7–21 days of production before shipping.

Returns

  • Returns accepted within 14 days of delivery.
  • Items must be in the same condition as when first unboxed. Damage caused by the buyer is not eligible for return.
  • Return shipping is paid by the buyer.
  • Custom orders are final sale and cannot be returned.